FAQ

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

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Pre Sale Questions

Add your Exclusive Manager, who will send you the information and provide personalized service.

We support three payment methods: PayPal, Alipay, and Western Union.
You may choose whichever payment method is most convenient for you.

To give you an overview of our shipping process, please follow the steps below:

  • Our products are shipped from Hong Kong, China.
  • We partner with major international logistics providers, including FedEx, UPS, and DHL.
  • Delivery typically takes 3-7 days to reach you.
  • Once you confirm your order, we begin preparing the items, which takes about 1-2 days for packing.
  • You will receive a tracking number promptly, and you can track your shipment's progress on 17track.

To ensure full transparency, here's how you can access the COA for our products:

  • Contact your Exclusive Manager to obtain the complete COA report for our product.
  • You can also have the product tested by any third-party institution for further verification.
  • Our product has a purity of over 99% and is subjected to strict quality control standards.
  • If the purity does not meet specifications, we immediately discard the batch.
  • For your convenience, part of the COA reports are displayed on the homepage.